Project Customer Support Analyst
- Anywhere in the World
Headquarters: Las Vegas, NV 89118
Benefits: 401(k) matching Health insurance Paid time off Working in a collaborative environment, the Project Customer Support Analyst will work as a member of a cross functional project team. The role provides a vital link between our technical support capacity and our business objectives by supporting the successful completion of projects, through customer outreach and customer support during projects implemented for our clients. Responsibilities: o Build expert, dynamic knowledge of the company’s products and services. o Outreach to potential customers and current customers participating in utility project evaluations. o Implementing customer support solutions in all phases of evaluation projects run for utility customers. o Analyzing expected customer needs and feedback during projects to other team members and management. o Define reporting and KPI requirements for maintaining high customer satisfaction. o Report on common sources of technical and customer issues or questions and make recommendations to project teams. o Diligent pursuit of ways to improve monitoring, discover issues and deliver better value to our customers. o Develop customer support documentation and processes for evaluation projects, so they can be transferred to the regular support infrastructure if the project transitions to an ongoing program. o Ensuring that customers are satisfied with products or services by handling complaints and inquiries. o Coordinates with program managers to help facilitate design, evaluation, and implementation of client initiatives. o Leads periodic project status and review meetings with clients. Successful Candidate’s Attributes: o Bachelor’s degree from an accredited college or university and 2+ years of related experience or an equivalent combination of education and experience. o Good analytical, problem solving, time management, presentation, organization, and interpersonal skills. o Strong communication skills, actively listening to customers and communicating with them. o Familiarity with the electric utility business is a plus. o Solid organization skills, including planning, the ability to make sound prioritization decisions and the ability to manage multiple tasks and assignments. o Adapt to various software programs and technologies to access customer information and provide assistance. Flexible work from home options available. Compensation: $40,000.00 - $50,000.00 per year About Us Ennovara provides clients with consulting and engineering insights and capabilities that increase their potential to achieve cost-effective results in a timely manner. Since our founding in 2010, Ennovara's primary objective has been the establishment of close working relationships with core utility clients, built on trust and respect. Now, more than six years later, we still deliver engineering services and maintain close working relationships with our core utility clients. We are privileged to serve our clients and proud of the work we have accomplished together. Our unique and talented group of engineers consolidates over 80 years of Energy & Utility industry experience and the capacity to deliver the full range of professional engineering services. These encompass research and development (R&D), technical feasibility studies, site audits, site selection, design and engineering, procurement, project implementation, inspection, quality control, technical report writing, and personnel training. Our mission is to provide engineering services and technical solutions that are responsive to our clients' needs in an innovative, cost effective, safe, and professional manner. We will achieve this mission by upholding top-tier quality and ethical standards to ensure client satisfaction. Culture Ennovara has maintained its status and reputation by continuous promotion of our core values: Excellence. We apply state-of-the-art engineering principles and technologies while seeking innovation and improvement. We thrive on challenge and accomplishment. Ethics. Enduring commitment to professional ethical standards is deeply ingrained in every professional conduct and business action undertaken by all Ennovara staff members. Moral accountability is the backbone of our firm's operations. Sustainability. We are committed to using innovative green business practices and to promoting the welfare of our natural ecosystem. We draw on advances in science and technology to protect human health and the environment while empowering continued growth. Mutual Respect. Transparency, teamwork, and trust are the main constituents of our track record of outstanding performance. Our greatest asset is a corporate culture that cultivates a diversity of backgrounds, experience, and views. Social Responsibility. Solidly ingrained in our corporate culture is an ongoing interest to foster active growth and development within our local community. Client Satisfaction. We delight our clients by exceeding their expectations. Through clear, concise and timely communication, we pride ourselves on effectively representing the interests of our clients. We constantly ask ourselves, "How can we better serve our client?"To apply: https://weworkremotely.com/remote-jobs/hdr-consulting-dba-ennovara-project-customer-support-analyst