Customer Service Representative

Headquarters: US
URL: https://www.solidcommerce.com/

Our Services & Support Culture: 
• We are a team of dedicated, creative, and highly collaborative innovators who prize 
integrity, courage, and enthusiasm 
• Every member of our Services & Support team is a key player, and every customer’s 
success is our goal 
• We believe in nurturing team members and encouraging them to grow their skills, talents, 
and careers 
• We love people who share their ideas, and who are open to suggestions/feedback. We are 
always learning from one another and are looking for someone who appreciates this 
dynamic. 

What You'll Do: 
• Answer support tickets, live chats, phone calls, or emails from merchants. 
• Troubleshoot issues related to the platform (e.g., product uploads, errors, integration 
errors) 
• Guide customers through setup of marketplaces or training of platform via support tickets, 
or Microsoft Teams screenshare meetings. 
• Provide the customer with an understanding of the resources available to help them 
achieve their sales goals 
• Escalate technical problems to higher-tier support or engineers. 
• Effectively work alongside other departments - including sales, product, and support - to 
ensure client success and that all work is carried out in a timely and accurate manner 
• Capture client feedback and be the voice of the customer internally to impact processes 
and product development 
• Be an agent of change by sharing your knowledge, tools, and techniques with the team 

Skills & Requirements: 
• Previous experience in retail, online retail or marketplace (Amazon, eBay, etc.) selling 
• Experience delivering and supporting a SaaS solution is strongly preferred 
• Ability to quickly learn new technologies and processes 
• Excellent client-facing and internal communication skills 
• Excellent written and verbal communication skills 
• A strong customer service orientation and the ability to form long-term customer 
relationships 
• Proficiency using Excel and MS Office applications 
• Self-starting attitude and passion for succeeding, while also being a team player and role 
model to other team members 
• 1-2 years of relevant work experience 

Nice to Have: 
• Experience with CRM 
• Experience with Zendesk 
• Experience with JIRA

To apply: https://weworkremotely.com/remote-jobs/solid-commerce-customer-service-representative-2