Customer Service Representative

Headquarters: 158 Mill St, Rahway New Jersey, 07065
URL: https://www.leisuremod.com

Position Overview:

As a Live Chat Customer Service Representative, you will be the first point of contact for customers browsing our online store. You’ll provide real-time support through our website’s chat platform—answering questions, assisting with orders, resolving issues, and delivering an exceptional customer experience that reflects the LeisureMod brand.

This role is 100% remote and ideal for someone who communicates clearly, types quickly, and enjoys a fast-paced digital environment.

Key Responsibilities:

• Respond promptly to customer inquiries via live chat in a professional and friendly manner

• Assist customers with product information, order placement, shipping updates, and return/exchange support

• Troubleshoot customer concerns and escalate issues when necessary

• Maintain accurate and organized chat records within our CRM system

• Meet quality and response-time targets

• Provide feedback on recurring customer issues to help improve processes

Requirements:

• Previous experience in customer service, preferably in a live chat or e-commerce environment

• Strong written communication skills and excellent grammar

• Fast and accurate typing (30+ WPM preferred)

• Ability to multitask across multiple chat windows

• Reliable internet connection and quiet workspace

• Empathy, patience, and a customer-first mindset

• Ability to work scheduled shifts, including occasional weekends or holidays

How to Apply:

Please send your résumé to:

Email: sheila@leisuresmod.com

To apply: https://weworkremotely.com/remote-jobs/leisuremod-furniture-customer-service-representative