Junior Technical Support Agent Intern
- France
Our job everyday is to protect the data and critical assets of businesses world-wide by discovering hidden vulnerabilities… before the bad guys do!
At CybelAngel, we see beyond perimeters to protect businesses from the most critical cybersecurity threats. Fortune 500 Global to mid-size companies world-wide, trust CybelAngel’s global team of approximately 200 team members to protect their businesses from digital threats. With a combination of advanced machine learning, cyber analysis expertise, and a powerful suite of software solutions, CybelAngel detects and resolves our clients potential threats, long before they can fall into the hands of cyber criminals.
Our capabilities expand every day to uncover new risks, detect more threats, protect more clients, and create new possibilities for our employees.
With offices in Boston, Paris, and London, CybelAngel’s global footprint allows for a thriving hybrid, office and remote-work environment. We are looking for exceptional ‘go-getters’ who share our ambitious vision, innovative culture, high commitment to ethics, and enthusiasm for being the best possible place to work!
Our values:
- Be Bold
- Be Curious
- Stronger Together
JOB DESCRIPTION
We’re looking for a talented technical support agent intern who takes pleasure in solving complex problems while interacting with customers. You should apply to this position if you are versatile, keen on new technologies, and you want to improve your skills under our supervision.
Technical Support Team
- A 5-person team made-up of one manager, one team leader, one support ops specialist and two support agents will provide you with a qualified and personalized training
- A rapid evolution to Tier-2 and Tier-3 ticket management, with highly specialized issues to handle, is a guarantee that you will not be bored down to handling Tier-1 tickets only
Your responsibilities
- Provide quality support to tickets created by customers, partners and inhouse users
- Investigate and escalate problems quickly
- Update self-service and internal knowledge base
- Assist Support team in its recurring tasks
- Collaborate with Analyst, Engineering, and Product teams to help improve our service
Requirements
Your preferred experience
Soft skills
- Excellent communication skills
- Curiosity
- Eagerness to learn
- Ability to challenge yourself
Hard skills
- Level of education: Bac +2 minimum
- Fluent in French and English (spoken and written)
- Technological background (ideally computer training)
- Knowledge of how web applications work
Bonus experience
- Coding experience or skills
- Help Center support or customer support training or experience
- Knowledge of how to use web browser’s debugging tools
- Knowledge of Zendesk
If you do not meet the requirements but you think you are a great fit, you are welcome to apply and explain why !
Benefits
Our Engineering Culture
🗃️ Small teams & short iterations
🤝 Culture of sharing, pair and mod programming, when it makes sense
👩🎨 Quality time dedicated to technical design
🧙♂️Half the software engineers have over 10 years of experience
🎒 Voyager Program to change team temporarily and discover how they work #becurious
✌️ Cooldown week dedicated to learning and experimenting
🤼 Whole team buildings each semester #strongertogether
🧠 Career path & trainings #bebold
📍 Remote options from everywhere in France (but you can come to our amazing office near Parc Monceau whenever you want, and it's paid by the company up to once a month)
Our Benefits
💰 Salary : 1200 euros a month
👊6-month internship contract (“convention de stage”) and possibility to extend to a permanent contract at the end
💛 Very friendly and benevolent atmosphere with parties (CEO is an ex-DJ), sport sessions, board games nights, music band…
👊🏻 DE&I group
🌍 Green team
🥓 Free English Courses
🏋🏾♀️ Class Pass credits for your gym sessions
90% of our People recommend CybelAngel
92% are happy with the work life balance at CybelAngel
Your hiring journey with us
- 30’ call with Pierre, Recruiter, to discuss about expectations from both ends
- 30’ call with Jaïs, Global Technical Support Manager, to discuss context and projects and to evaluate fit and tech skills
- 120’ call with Jaïs and Xavier, Technical Support Team Leader, to assess both your soft skills and hard skills
