Customer service representative

  • Position Purpose:

    Respond to customer inquiries via telephone and written correspondence in a timely and appropriate manner.
  • Respond to telephone or written correspondence inquiries from members and/or providers within established timeframes utilizing current reference materials and available resources
  • Assist members and/or providers regarding website registration and navigation
  • May coordinate member transportation and make referrals to other departments as appropriate
  • Maintain performance and quality standards based on established call center metrics including turn-around times
  • Talks with customers by phone on past accounts and makes appropriate payment arrangements.
  • Responsible for managing individual accounts.
  • Verifies customer information to maintain account information up to date.
  • Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.


D'autres postes #support