Customer service representative
- Worldwide
- Position Purpose:
Respond to customer inquiries via telephone and written correspondence in a timely and appropriate manner. - Respond to telephone or written correspondence inquiries from members and/or providers within established timeframes utilizing current reference materials and available resources
- Assist members and/or providers regarding website registration and navigation
- May coordinate member transportation and make referrals to other departments as appropriate
- Maintain performance and quality standards based on established call center metrics including turn-around times
- Talks with customers by phone on past accounts and makes appropriate payment arrangements.
- Responsible for managing individual accounts.
- Verifies customer information to maintain account information up to date.
- Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
