Customer Success Operations Intern
- France
DESCRIPTION OF THE COMPANY
Reveal believes in the power of B2B collaboration so much so that we named our SaaS category after it - Collaborative Growth. As the first-ever Collaborative Growth Platform, we believe that joining forces makes us stronger, in business just as much as in everything else.
Launched in 2019, Reveal’s mission is to put technology at the center of collaboration between companies. By comparing CRM data between partnering companies, Reveal identifies common, high-potential accounts and new highly qualified leads.
CONTEXT
We’re backed by top-tier VCs (Localglobe, Ventech, Kima, Kernel, Dig Ventures & Chalfen Ventures) and in April raised $50M in Series A funding.
Reveal is growing fast and so is the Global Success and Support [GSS] team! We are looking to welcome a new face to work with us on very exciting projects and client work! 👩💻 🧑🏻💻 👩🏽💻 👨🏾💻 🧑🏿💻
If you are a self-starter, have a positive and client-first mindset, enjoy change, are interested in learning and trying new things Reveal is for you!
RESPONSIBILITIES
2022 is the year of acceleration for Reveal, and we are looking for a Customer Success Operations Intern with a strong entrepreneurial mindset to help us reach our ambitious target.
You will work neck and neck with the top managers and handle 👇
- Anything that brings value to the company and can help you develop reusable skills;
- Manage various projects of discipline within the Global Customer Success and Support Department that will positively impact the team’s strategy for current and new partners;
- Assist with tracking and measuring the effectiveness of assigned partnership platforms to demonstrate ROI;
- Assist with the Customer onboarding process by accompanying them throughout their journey with presentations, setups and meetings;
- Provide unprecedented customer service and a superior level of productivity and responsiveness;
- Be responsible for performing integrations and checking them, and assist the team and their customers with necessary setups and possible improvements;
- Help connecting companies with other partners;
- Assist with the creation of our user guide on Notion, finding and implementing “quick wins” to engage our users even more with Reveal, creation of KPI reports and dashboards;
- Other duties and responsibilities as assigned.
REPORTING LINE
This job will report to the Head of Customer Success, Franca Bianchini.
YOU WILL LOVE THIS JOB IF:
💫 You want to have an impact on a daily basis;
⏩ You have already found yourself in a fast-paced environment (in a previous internship, during your studies, on a side-project: you name it!) ;
👩💻 You’re attracted to tech ;
🧰 You’re versatile and easily adaptable ;
💬 You have a good aptitude for interactions (with customers, specially with some previous experience) ;
⬛ You’re organized and rigorous ;
🇬🇧 You speak English fluently and love the American culture ;
BACKGROUND
Studying for a Master’s degree
WHY JOIN US
🗝 A rare (once-in-a-lifetime?) opportunity to join an ambitious start-up at an early stage.
🚀 A deep dive into a project with experienced entrepreneurs, who are looking for excellence.
💨 Fast-moving environment - you will never stop learning and growing.
🌎 International environment - work with team members in Europe, the US, and around the globe.
🪐 Work on-site in Paris, 100% remote or from anywhere.
💶 Competitive salary package & benefits (Alan coverage etc.)
👨👩👧👦 Last but not least, strong company culture and inspiring individuals to work with!
HIRING PROCESS
- The journey starts with a phone interview with Talent Acquisition Manager (20 mins)
- Then a face-to-face (virtual) Manager's Interview with the Head of Customer Success & Support (45 mins)
- This will then be followed by a piece of work to validate your practical job-related skills which you will present to a team panel (20 minutes) followed by Q&A (40 minutes)
- Final Culture Fit with 2 members from the team you will be joining.
Intrigued? We’d love to hear from you! Apply today — we’re standing by for your resume!
👉 We believe that, in order to create a product for everyone, we must also guarantee that it is built by a diverse team. We embrace diversity and invite applications from people from all walks of life. We don't discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or any other differences. We are very process-light, putting human interactions above and making sure that everybody is heard.
