Customer Success Manager Needed

Headquarters: Montreal, Canada
URL: https://www.contentjet.com

Customer Success Manager (Account Management Focus)
Remote – Full Time

Are you a strong Account Manager who knows how to own client relationships, drive retention, and deliver results in a fast-paced creative environment? Do you thrive on structure, communication, and long-term client success? Then you might be the Customer Success Manager we’re looking for at ContentJet.

About ContentJet

ContentJet is a global UGC production company powering high-performance ad creatives for mobile apps, SaaS brands, and fast-scaling e-commerce companies. We combine human creativity, AI-powered production, and strategic testing frameworks to deliver content that performs. Our team spans 14+ countries and works with top brands across TikTok, Meta, and paid social.

The Role: Client Ownership + Retention + Growth

This role is ideal for someone with Account Management experience who wants to go beyond check-ins and reporting. You’ll own client accounts from onboarding through delivery, retention, and growth. You’ll work cross-functionally with Creative Directors, Production Managers, and Editors to keep projects moving—and ensure clients get results worth renewing for.

What You’ll Do

You will:

• Manage and grow a portfolio of client accounts

• Lead onboarding, weekly check-ins, and performance review calls

• Act as the single source of truth for client goals, priorities, and deliverables

• Keep production aligned with client expectations and strategy

• Proactively identify risks, manage challenges, and solve problems before they escalate

• Ensure on-time delivery through strong project communication

• Translate client feedback into clear tickets and actionable briefs

• Present creative updates and campaign insights with clarity and confidence

• Drive retention by delivering exceptional client experience and strategic value

• Identify upsell/cross-sell opportunities and expand accounts

Who You Are

• 2–4 years experience in Account Management or Customer Success

• Agency experience is a big advantage (creative, media, UGC, or influencer marketing)

• Strong communication—clear, confident, and professional

• Excellent at managing multiple accounts and priorities

• You own client outcomes—not just tasks

• Calm under pressure, solution-oriented mindset

• Fluent in English (Spanish or French is a big bonus)

• Familiar with production workflows, UGC, and content strategy is a plus

Tools You’ll Use

• Monday.com

• Slack

• Google Suite

• CRM tools (HubSpot/Pipedrive a plus)

• Loom

• Notion

Compensation + Growth

• Base Salary: $25,000–$30,000 USD/year

• Performance Bonuses: 10–20%

• Career Path: Senior CSM → Lead CSM → Head of Customer Success

• Remote Role – work from anywhere

• High ownership – real impact on client growth and retention

Why Join ContentJet

• Fast-growing company with elite performance standards

• Work directly with international brands and high-growth startups

• Be part of a creative-driven environment (UGC + AI + paid social)

• Work with an ambitious, no-drama, high-speed culture

To apply: https://weworkremotely.com/remote-jobs/contentjet-inc-customer-success-manager-needed