Customer Experience & Operations Associate
- Anywhere in the World
Headquarters: Sydney, NSW, Australia
URL: https://easycompanies.com.au
About Us
For over 10 years, we’ve helped people bring their dreams to life by starting their own businesses. Our ethos is simple: make it easy enough that anyone can use it. Along the way, more than 28,000 5-star reviews have shown us the power of putting heart into service.
We’re now looking for a caring, organised, and self-motivated partner to bring warmth and clarity to our customers — and help keep the engine running smoothly behind the scenes.
Why This Role Matters
You’ll be the first voice our customers hear at one of the brightest moments of their lives: starting a business. You’ll meet them with patience, clarity, and encouragement — and you’ll also be the steady hand that ensures nothing falls through the cracks.
This role blends genuine care with sharp attention to detail, independent problem-solving, and a commitment to excellence in daily execution.
What You’ll Do
Welcome customers with warmth via chat, phone, and email.
Guide them clearly through key steps like company registration, business names, websites, and transfers.
Keep operations organized, precise, and flowing — coordinating with partners when needed.
Identify friction points and bring thoughtful, actionable ideas to improve systems.
Use quieter stretches to refine FAQs, improve internal docs, and strengthen the backbone of the business.
Who You Are
Reliable and self-directed — able to take ownership of your day without hand-holding.
A clear, calm communicator — able to explain things simply and professionally.
Organized and process-minded — you enjoy creating flow and catching small issues before they become problems.
Tech-comfortable — confident with tools and quick to learn (AI experience is a plus).
Steady under pressure — able to handle both fast-paced moments and long-term consistency.
Proud of your work — you see great service and operations as acts of care.
Our Values
☀️ Ease → Keep things simple.
⚡️ Efficiency → Light and streamlined.
⭐️ Excellence → High standards with a human touch.
What We Offer
A steady, long-term role where reliability and care are genuinely valued.
Trust and independence — no micromanaging.
A provided laptop (and Starlink internet if needed).
Flexible: part-time or full-time opportunities.
👉 If you love bringing light, order, and clarity to people’s journeys — and want meaningful, steady work in a small team — we look forward to your application.
To apply: https://weworkremotely.com/remote-jobs/easycompanies-customer-experience-operations-associate