Customer Implementation Pilot

Anywhere in the World

Headquarters: Washington State, U.S.A.
URL: https://www.leadsimple.com/careers

We are hiring exclusively in the Americas and Africa at this time.


We’re a small team solving big problems in the property management industry. Bootstrapped since 2013, we're passionate about helping small businesses simplify growth and streamline operations, providing the leading CRM in our space.

We are looking for a Customer Implementation Pilot to join our amazing team of A-players and drive instant impact for our customers. We are hiring people who have done it before. 

Are you qualified for this role?

  • Do you have 3-4 years of experience driving customer implementations and product adoption in B2B Saas?
  • Are you skilled at handling multiple implementations simultaneously, both one-to-many and one-to-one, while ensuring each customer’s unique needs are met?
  • Do you possess extensive product knowledge, allowing you to understand and communicate all features in a relatable and engaging way to current clients?
  • Do you create engaging presentations and onboarding experiences that resonate with clients?
  • Are you an autodidact, actively seeking the information needed to master your role and improve customer experiences?

Are you up to what we’re up to?

  • Do you embrace challenges as a pathway for your own growth?
  • Have you embraced difficult conversations with colleagues?
  • Do you have a track record of providing feedback to peers and leaders to reach goals?
  • Are you able to articulate what growth looks like for you?

Expectations for your first 90 days:

  • Identifies the user activation point, initiating engagement with key product features upon the first process build.
  • Demonstrates consultative skills by educating customers on property management best practices and use cases.
  • Manages multiple one-to-one consulting projects concurrently, maintaining 90% project engagement.
  • Tracks customer requests efficiently using Canny to ensure comprehensive development details, minimizing the need for repeated clarifications from the product team.
  • Proactively proposes extensions following successful process implementations.

A day in the life of…

  • Oversee implementations from start to finish, monitoring progress and resolving issues to meet deadlines.
  • Focus on helping clients fully understand and benefit from using LeadSimple.
  • Proactively identify and suggest improvements to streamline the implementation process, delivering insights to relevant teams promptly.
  • Create an onboarding experience that fosters client success stories, facilitated and recorded by the Pilots.
  • Seek client feedback to enhance satisfaction and retention, acting on insights to ensure expectations are met.
  • Use a consultative approach to uncover unmet needs and propose new work that drives additional sales.
  • Document client requests and recommend product enhancements to improve sales potential and satisfaction.

Perks:

  • 8 Company Holidays + Week off at Christma
  • 6 weeks Paid Time Off (5 weeks Vacation, 1 week Sick)
  • 1 Volunteer day with the organization of your choice
  • Birthday lunch on us 🎂
  • Monthly Healthcare Allowance
  • Monthly WFH Allowance
  • Yearly Vacation Allowance
  • Fun and outcome-driven work environment with a smart, hard-working team
  • Location independence
  • Mission-driven company and values-based culture

Selected candidates will complete asynchronous assessments as well as interviews with different members of our team.


In summary...


You can do it in an office

You can do it from home

We really don’t care

As long as it’s known 👇


What matters is this…

When the chips are down

And your back is against the wall

Can we count on you to make the right call?


Judgment, intuition, or care by another name

We call it “Owning The Outcome” - because it really is the whole game

Have the customers back, and they will treat you the same


If you can do that

Then we’re birds of the same feather

So come join our team and we’ll make music together.

To apply: https://weworkremotely.com/remote-jobs/leadsimple-inc-customer-implementation-pilot-3

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