Engagement Lead

Headquarters: North Carolina, USA
URL: https://honestly.co/

An Engagement Lead at Honestly is a trusted leader. They grow client relationships by focusing on two areas: Account Management and Project Management. 

They’re focused on what’s doing best for both the client and for Honestly, which is usually the same thing. They use the tools at their disposal to stay on top of their client’s budget, timelines and deliverables. They’re experts at communicating, setting expectations and building relationships - internally and externally.

A successful Engagement Lead at Honestly is an independent problem solver with a perspective. They don’t run into roadblocks, they’re proactive and resourceful enough to solve any problem. 

Role Overview:

• Client Partner: Build trusted relationships with clients through intentional and proactive leadership. Understand their goals, advocate for the best approach and align expectations through clear communication. 

• Project Manager: Own project execution – developing timelines, tracking deliverables, and ensuring work is completed on time and on budget. 

• Internal Translator & Organizer: Bridge client needs and internal execution by translating feedback into actionable plans, organizing details, and keeping the team on track.

• Problem Solver & Risk Manager: Proactively identify and mitigate risks, manage scope and resources, and escalate issues to leadership.
  
  

Responsibilities:

• Client/account management:

• Lead the team (client & internal) to achieve the client’s goals, needs and plans 

• Ask questions for clarification, process and efficiency

• Translate client needs, feedback and pain points to internal team for action items

• Communicate team’s reasoning and strategy to client when delivering work 

• Organize and advocate for all of the details 

• Organize, lead & host meetings

• Project management:

• Understand client needs & timing - dictated by client and/or Honestly strategy

• Build & clearly communicate timelines

• Communicate deliverables, changes & requests to the team with complete information

• Produce agendas & meeting recaps

• Follow up with team members to ensure delivery happens on time & client needs are met

• Risk, resource planning & management:

• Understanding size, scope & timing of requests

• Manage risk - budget, timeline & all other potential areas of risk

• Delivering weekly reports on project progress

• Escalate potential issues effectively & efficiently, and provide solutions to 

• Work with internal team to ensure resources have been allocated to meet client needs

Success Metrics: 

• Clear, timely communication and follow-through across all engagements

• On-time, on-budget delivery of projects, with a high level of organization 

• Strong, trusted client relationships

• Adherence to and optimization of established processes

• Proactive risk identification, documentation, and solutioning 

• Weekly project process and budget reports 

• Managing projects to a minimum 45% profit margin

The team at Honestly is made of people who are: 

• Confident and humble

• Self-starting and resourceful

• Encouraging and truthful

• Dependable and operate with integrity

• Collaborative 

• Adaptable

• Excellent communicators  

Benefits: 

• Medical, dental, and vision 
• 401k and company match
• Competitive salary
• Fully remote
• Flexible PTO

To apply: https://weworkremotely.com/remote-jobs/honestly-engagement-lead