Customer Experience & Operations Associate

Anywhere in the World

Headquarters: Sydney, NSW, Australia
URL: https://easycompanies.com.au

About Us

For over 10 years, we’ve been helping people start and run their businesses. We run lean and efficient — it’s our ethos: no long boring meetings, no unnecessary layers of management — just focused solutions that makes life easier for customers. Along the way, we’ve built a reputation for service excellence, with more than 28,000 5-star reviews.

We’re now looking for a dependable, independent associate to take ownership of customer service and operations, freeing the founder to focus on building and improving the platform.

Why This Role

You’ll be the first point of contact for customers, supporting them at one of the most exciting stages of their lives — starting a business — while serving as the steady frontline that keeps operations running smoothly so the founder can focus on growth.

What You’ll Do

  • Assist customers via live chat, phone, and email platforms.

  • Support customers with tasks such as company registration, business name setup, website configuration and business name transfers.

  • Handle day-to-day operations and admin.

  • Work with external business partners on performance and reporting.

  • This role has a rhythm of quieter stretches followed by busy bursts. In downtime, you’ll help refine FAQs, log feedback, and keep things running smoothly — always ready to step in when customers need you.

What We’re Looking For

  • Independent — comfortable working directly with the founder in a lean setup.

  • Professional communicator — clear, patient, and able to explain simply.

  • Trustworthy & reliable — someone we can count on with customers and systems.

  • Tech-savvy — quick to learn tools (AI experience is a bonus).

  • Calm under pressure — steady when phones and chats overlap.

  • Balanced mindset — happy in both busy peaks and quieter stretches.

  • Pride in your work — you care about doing customer service well, not just “what’s next.”

  • You’re comfortable working solo, managing your own day, and taking initiative without needing close supervision.

Our Values

✨ Ease → Make things simple for customers and for the team.
⚡ Efficiency → Keep things lean, focused, and streamlined.
Excellence → High standards, consistency, and care.

What We Offer

  • This opportunity is for someone who values stability and consistency — it’s steady, long-term work where reliability matters more than constant change.

  • Independence and trust — no constant check-ins or micromanagement.

  • Laptop provided (and internet i.e. Starlink if needed).

  • We’re preferably seeking Part-time availability but will happily consider Full-time.

If you’re dependable, thrive in independence, and want a steady role supporting customers at the start of their business journey, we’d love to hear from you.

To apply: https://weworkremotely.com/remote-jobs/easycompanies-customer-experience-operations-associate

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