HR Operations Manager

Location: Remote

Caribou Digital delivers fund management, learning partnerships, and research, advisory, and measurement services, supporting organizations worldwide to build more inclusive and ethical digital economies. We are trusted by leading foundations, commercial partners, and agencies that aspire to create a more inclusive and ethical digital world. Our dedicated team of professionals design, develop, manage, and measure impactful development projects and programs, supported by an extensive network of specialists and partner organizations, enabling us to function as a global, remote-first organization.

About the role

This successful candidate will play a crucial role in the success of Caribou Digital by overseeing and managing all aspects of the day to day People Function. This role is essential in creating a productive and positive work environment while ensuring legal compliance and aligning strategies with the company's overall objectives. This is a standalone role with some limited People Leadership support (1 day a week) so there is an expectation that the job holder will be self starting, able to work without much direction and support. 

Key Responsibilities:

1. Recruitment and Onboarding: (50% of time)
   • Manage the end-to-end recruitment process and support the hiring manager through: recruitment budgets, job posting, candidate screening, interview/ selection approach, creating offers. 
   • Encourage diverse hiring practices and an inclusive workplace culture.
   • Maintain onboarding procedures and the People Onboarding guide to welcome new employees and contractors and facilitate their integration into the company culture. Ensure all admin and required documentation has a clear workflow and is managed effectively.
   • Ensure new employees feel comfortable, informed, and integrated into the company culture.
2. Performance Management, Culture & Development: (25% of time)
   • Support managers and seek to make ongoing improvements to the performance process, including goal setting, check-ins, quarterly performance reviews, and feedback sessions.
   • Organize and support employee engagement activities where needed e.g.  recognition programs, monthly all hands/ company gatherings and surveys.
   • Promote and facilitate well-being initiatives, including physical health, mental health, and work-life balance.
   • Improve internal communication channels and ensure open and transparent communication within the organization.
   • Collaborate with employees and managers to identify growth and development opportunities. Identify needs, suggest learning solutions, and facilitate opportunities for employee growth and development.
   • Coach and advise managers/ employees on people advice on employment matters.
3. Compensation and Benefits: (10% of time)
   • Administer payroll, pension and benefits administration, to include collating all monthly payroll information, liaising with external payroll bureau, completing P11D's, submitting pension information and handling all pension and benefit onboarding / queries
4. Policy Development/ Day to day People Matters: (15% of time)
   • Stay informed about employment laws and regulations, updating people policies and procedures to align with Caribou Digital's goals and regulatory requirements.
   • Provide guidance and support for employees experiencing conflicts or issues in the workplace.
   • Set up and evolve people workflows/ ways to continually improve efficiencies to ensure we are working most effectively.
   • Support ongoing People project initiatives – research/ advise/ take actions and help to deliver results.
   • Promote diversity and inclusion initiatives within the organization.
   • Communicate changes in policies to employees and ensure compliance. 
   • Maintain accurate employee records.

Qualifications:

• A bachelor's degree in Human Resources, Business Administration, or a related field such as CIPD.
• Proven experience as an HR Manager.
• Strong understanding of UK employment laws and regulations with the willingness to learn US and wider laws in the future.
• Strong understanding of consultancy organizations and people processes
• Excellent communication, interpersonal, and negotiation skills; able to work effectively in a remote environment.
• Exceptional organizational and time management abilities.
• Strong problem-solving skills and the ability to make sound decisions.
• A commitment to maintaining confidentiality and discretion in handling sensitive information.

Competencies/ Behaviours:

• Communication: Excellent interpersonal and communication skills to engage with everyone.
• Self-belief: Strong confidence in ability to work in a stand alone role with limited guidance required. 
• Empathy: The ability to understand and respond to employee concerns and needs.
• Problem-Solving: Identifying issues and finding solutions to enhance employee experience.
• Creativity: Developing innovative programs to boost employee morale and well-being.
• Data Analysis: Using data to assess the effectiveness of employee experience initiatives and make data-driven decisions.
• Project Management: Organizing and managing initiatives and programs to improve the employee experience.