Product Manager

At Siena we are revolutionizing the customer service industry with the world's first autonomous AI customer service agents. We are a remote-first startup that's passionate about enabling machines to engage in delightful and empathic conversations. Siena is the first of its kind, designed to work out-of-the-box to interact with customers across all channels from a single platform.

If you're excited about AI and the intersection of human-to-machine communications, and want to be part of a team who is driving innovation and making a real impact, then come join us in pushing the boundaries of AI and CX.

• Customer First: It's not just about solving issues or closing deals. We're in the business of understanding our customers so well that we can anticipate their needs and blow their minds.

• Straight Talk: Communication isn't just a checkbox for us—it's our operating system. We say what we mean, mean what we say, and have no hidden agendas or sugar-coating..

• Question & Disrupt: We do things that have never been done before—not for the sake of being different but for being radically better.

• Act with Agency: We don't wait for permission or perfect conditions. We evaluate the situation, make our best call, and go for it.

• Raise the Bar: We're not just meeting standards, we're aiming for setting them.

• Fast & Fearless: We move quickly but thoughtfully, and view mistakes and failures as stepping stones, not setbacks.

• Driven by Curiosity, Fueled by Growth: We ask the questions no one else is asking, dive deep, and come out the other side better for it.

• Synergy Over Solo: We value collaboration over individual achievement. When we work together, we're unstoppable. We're not just co-workers; we're co-creators.

As the first Product Manager at Siena, you will be pivotal in guiding our AI customer service products from conception to launch. Here’s what you’ll do:

• Strategic Development and Execution: You will own projects end-to-end, ensuring that our product not only meets but exceeds customer expectations and aligns with our business goals.

• Collaborative Ideation: Actively contribute ideas and provide constructive feedback throughout the product development process, from the roadmap to architectural decisions.

• Hands-On Involvement: Work closely with the engineering and design teams to slice and dice scope, ensuring efficient and effective delivery of each product component.

• Product Building: Dedicate around 80% of your time to developing new software products or enhancing existing features, always aiming for innovation and excellence.

• Mentorship & Leadership: If inclined, spend approximately 20% of your time mentoring and leading other team members, sharing your knowledge and expertise to foster growth.

• Problem-Solving: Be the go-to person for unblocking challenges, helping both yourself and your team overcome any hurdles in the product development process.

• 4+ years of experience in product management. Experience building with LLMs is a huge plus.

• Have a strong technical understanding, even if not a coder yourself. Familiarity with NodeJS, Typescript, Express, and AWS is a plus.

• Demonstrate experience in using data-driven approaches for product development, including familiarity with tools for analytics, A/B testing, and user feedback.

• Show a proven track record of managing all aspects of a successful product throughout its lifecycle.

• Have a deep understanding of customer needs and the ability to translate these into product features.

• Are adept at working in a fast-paced, remote environment, thriving under pressure and ambiguity.

• Have outstanding communication and leadership skills, capable of articulating complex concepts to a diverse range of stakeholders.

• If you've played a significant role in scaling systems or products in your previous roles.

• Your experience in a startup environment, ideally from an early stage to a significant growth phase.

• Proven success in working with remote teams, demonstrating effective collaboration and communication in a distributed setting.

🏠 The flexibility to work from anywhere. Even if it's just from the comfort of your own bed (because let's face it, who doesn't love a good WFH situation?)

🌞 Flexible working hours. Because who said you can't design your day on your terms?

💸  Competitive salary and stock options. We offer highly competitive salaries and equity, because we're building this together.

🌴 Unlimited PTO. With unlimited paid time off and a minimum of 15 days off per year, you'll have plenty of time to explore the world (or just your couch).

📖 Growth stipend. An annual budget to continue learning and expanding your horizons. It's like getting a raise without having to ask for it. We invest in you, so you can continue to invest in yourself.

At Siena, we’re not just looking for people who can do a job. We’re looking for people who want to break boundaries, create the future, and reshape industries. If that’s you, we look forward to your application.

Siena provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.