Lead Product Designer

Founded in 2017 by two engineers, Plato is the mentorship platform for engineering teams. With 1,500+ mentors, expert Talent Coaches, and exclusive resources, Plato has helped thousands of mentees, from companies around the world, improve their skills and become better leaders.

We're backed by a group of impressive advisors and investors including SaaStr, Y Combinator, the Slack Fund, S28 Capital, Mathilde Collin (Front), Andrew Miklas (PagerDuty), and many more!

Plato is seeking an experienced, passionate product designer to create a delightful end-user experience in our mentorship platform. As this will be our first full-time in-house design hire, our ideal candidate has a founder’s mindset, high tolerance for ambiguity and change, and a strong track record of designing and delivering great user experiences at high-growth product companies. 

Responsibilities

You’ll take direct responsibility for our end-to-end user experience for both mentees and mentors, working closely with partners in Product Management, Engineering, Mentorship Success. You’ll help drive the product lifecycle from problem definition and prioritization, to solution design and validation, to delivery and evaluation. You will be the voice of the end user in business and product decisions, having built a deep understanding of our users’ needs, thought patterns, and behaviors through empathy-driven research and concept testing. 

More responsibilities in detail:

• Drive the definition of our end-to-end user experience by iterating on our journey maps and service blueprints.

• Define the problems we need to solve, and design the solutions we will build to solve them, in partnership with Product Management and other teams.

• Validate UX concepts and designs through evaluative user research to ensure that our solutions will address the problems we want to solve for our users.

• Conduct generative research to develop a deep understanding of our users.

• Create clear designs and requirements to enable high-velocity delivery for our engineering team, answering questions promptly and supporting the QA process.

• Present designs, research, and insights to cross-functional teams and senior company leadership.

Requirements

• 5+ years of experience as an in-house product/UX designer at high-growth companies and/or startups.

• Strong sense of urgency. You push yourself and your teammates to ship, measure, and learn as quickly as possible. 

• Proven experience in all phases of the design process including user research, copywriting, wire-framing, prototyping, visual design, interaction design, and usability testing. You may not be an expert in every area, but you are comfortable and proficient at wearing each of these hats when needed.

• An intuitive eye for customer needs beyond the obvious, balanced with an instinct to question assumptions and biases, and bring user insights into every decision. 

• Relationship-driven collaboration based on trust, candor, and generosity.

• Ability to drive complex projects with multiple stakeholders and contributors.

• Ability to collect, interpret, and apply both qualitative and quantitative insights.

• A well-rounded portfolio of product design work, demonstrating a strong understanding of business objectives, user needs, and design techniques and best practices.

• Ability to effectively communicate and persuade around design concepts

• Passion for design; not satisfied with the status quo and always thinking of ways to improve

• Demonstrated interest in mentorship, with experience as both a mentor and mentee (formal or informal).

At Plato, you’ll be given the opportunity to contribute to something truly meaningful that positively impacts thousands of people around the world. Aligning with our mission, we believe that by investing in our team members’ personal and professional development, we can unlock Plato’s full potential and build a thriving work environment for the greater tech community. Even a 10% improvement here will lead to a ripple effect that will benefit our community. 

We spend nearly all of our waking lives at work, let’s make it better! Here are some of the ways we do that at Plato:

• Work from anywhere: On our fully-remote team, you can work from anywhere in the world as long as you have 3-4 hours of PT overlap for non-customer facing roles and 5 hours PT overlap for customer-facing roles. 

• Unlimited responsible time off: Take time away to do what you love and recharge with unlimited responsible time off. 

• Competitive compensation and opportunity for advancement: Grow within your role or try something new with opportunities for advancement within Plato.

• Comprehensive benefits package: Medical, dental, and vision coverage to keep you happy and healthy. 

• In-person team building activities: We bring our team members together for regular in-person events in awesome locations like the Metaverse, France, Mexico, New Orleans, California, and Spain to name a few! 

• Work with amazing companies: Hundreds of top technology companies have chosen Plato to strengthen their teams including Box, Segment, Rakuten, and Betterment. 

• A diverse team from around the world: Work and learn from a group of diverse team members from around the world including the United States, Canada, France, Spain, South Africa, Germany, Poland, Switzerland, India, Brazil, and more. 

Plato is an equal opportunity employer that is committed to inclusion and diversity in the workplace. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, age, nationality, disability, protected veteran status, gender identify, or any other factor protected by applicable federal, state, or local laws. 

Learn more about your equal employment opportunity (EEO) rights as an applicant here.

Plato is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need reasonable accommodation because of a disability for any part of the employment process, please provide us with additional information on the nature of your request.